At The Sign Shop, we take pride in delivering quality signage, wraps, and custom branding services. Because many of our products are made-to-order or involve labor-intensive work, our refund and return policies reflect the custom nature of what we do.
Please read the following carefully to understand what qualifies for a refund, credit, or exchange.
General Policy
Most of our work is custom in nature. Therefore, all sales are considered final once materials are ordered or production has begun. We do not offer refunds for change-of-mind purchases on custom products.
However, we strive to be fair and reasonable. In the rare case of a production error or defect caused by us, we will work with you to correct the issue promptly.
Block Hour Purchases
Purchases of design, consulting, or installation time in block hours are non-refundable. These hours may be used for up to 12 months from the date of purchase, but cannot be returned, transferred, or exchanged for cash.
Billboard Reservations
All billboard reservations require a non-refundable deposit to hold your space. This deposit covers initial administrative, scheduling, and design work and is not refundable under any circumstances.
If you have paid in full for your billboard reservation (beyond the deposit), the remaining balance is eligible for a tiered refund based on how far in advance you cancel:
- 30+ days prior to the scheduled start date: 100% refund of balance (excluding deposit)
- 15–29 days prior: 50% refund of balance (excluding deposit)
- Less than 15 days prior: No refund
⛔ Please note: if production, design, or installation work has already begun, additional deductions may apply.
We understand that unexpected things happen, and we’re happy to work with you if you’re rescheduling instead of canceling. Please contact us to discuss alternate arrangements.
Returns on Physical Products (Banners, Signs, Wraps, etc.)
Since signage is custom-made for each client, returns are not accepted unless the item is defective due to our workmanship.
To request a correction or reprint:
- You must notify us within 7 days of receiving the product.
- Include photos and a description of the issue.
- We will review the request and, if approved, reprint or repair the item at no charge.
Digital Designs & Branding Packages
Due to the nature of digital work, all sales of branding, logo design, and other digital deliverables are final and non-refundable once work has begun. If you purchase a design package and choose not to move forward with production, the design fee is not refundable.
Shipping & Pickup
We do not typically ship products unless specifically arranged. Any delivery fees are non-refundable. Clients are responsible for picking up completed work unless other arrangements have been made in advance.
Exceptions & Extenuating Circumstances
We understand that life and business can be unpredictable. If you believe you have a unique situation, please contact us directly. We are happy to review on a case-by-case basis.